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Customer Service

Simple Shipping

We’ll ship your total order via FedEx for just $25. Any size, any quantity, to any location in the United States.

We ship to Canada for a flat rate of $45.

If you are outside of the United States or Canada, please contact us for a shipping quote. Or, you can purchase a digital image only and have it printed by a vendor in your area.

Customs and Duties

Your order may be subject to duties and taxes charged by the destination country. Customers are responsible for all duties and taxes within their region.

Return Policy

If for any reason you’re not completely satisfied with your canvas, please contact us right away. Unfortunately, returns and refunds are not available after downloading a digital copy of Little Cord Art images.

Cancellation Policy

We realize that unexpected things happen sometimes. If you are unable to collect an umbilical cord sample, we will refund your purchase without question. 

Our Guarantee

We want you to be thrilled with your Little Cord Art piece. That's why we'll create three image proofs based on the style options you choose during the order process. You'll be able to select the one you like best to appear on your final canvas. Because every cord is different, the images made from your child's cord will not look exactly like the examples that appear on our website, but we're confident that we can create one that you'll love. 
 
We also guarantee that the piece of art you receive is made exclusively from your child's cord. After completing your canvas, we will send the slides containing your cord sample (which were used to make your art), back to you. 
 
Shipping Your Cord Back to Us
 
Because you'll be sending human tissue (the cord sample) to us in a jar containing formalin perservative solution, the package is considered a biohazard/ dangerous goods. Therefore, FedEx requires us to ship it in the UN 3373 clear packaging provided with your kit.
Some FedEx locations will accept this type of package, but not all. Check with your nearest FedEx location, or more simply, call 1-800-GoFedEx (1-800-463-3339) to schedule a pick up. When you reach the automated menu, say "dangerous goods." 

Our Guarantee

We want you and your child to cherish your Little Cord Art piece forever. So naturally, client satisfaction is our top priority.

Talk to Us

We work closely with our clients to get every custom-made piece of Little Cord Art just right. So go ahead, contact us with questions or special requests.